Customer Care Specialist - German Speaker

About the role

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight-bringing together a global network of shippers, carriers, brokers and 3PLs. What Makes This Role Great: In this role, you will be at the heart of our mission to make transportation safer and more efficient. This is not just about answering tickets; it is about driving proactive improvements and owning the customer experience. You will have the chance to grow your technical expertise while directly influencing the productivity of essential global industries and shaping the future of digital logistics. Key Exciting Responsibilities: - Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone. - Analyze and prioritize client inquiries to provide support and resolve issues. - Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases. - Manage customer improvement initiatives to ensure a high level of service and a positive overall experience. Essential Skills & Experience: - Fluency in German and Polish and a strong command of English. - Exceptional soft skills and a customer-centric mindset to build lasting professional relationships. - Strong analytical abilities to categorize, prioritize, and resolve diverse support requests. - Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner. Bonus Points For: - A genuine interest in technology and an understanding of IT-related topics. - Previous experience in a multilingual customer support or helpdesk environment. - Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment. Logistics : Location: Krakow, Poland / Remote, Poland Travel Requirement : 0% Why You'll Love Working With Us : At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Customer Care Specialist, Transporeon, Trimble, Krakow Jobs, German speaking, Polish speaking, Logistics Technology, Support Specialist, IT Support, Transportation, Customer Support Poland Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state or federal law. How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen,