Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems
Product Design & Development
Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)
Collaboration & Impact
Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
Partner with our current designer to evolve our design system and establish patterns for community-based care technology
Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care
Requirements
Experience & Skills
3-5 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
Understanding of healthcare compliance and working within regulated environments
Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
Mission Alignment & Values
Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
Commitment to building inclusive solutions designed specifically for communities that have been historically excluded because of language, race, poverty, substance use, or sexual identity
Belief that results matter more than rhetoric, with focus on improving access and outcomes for Medicaid beneficiaries
Scrappy self-starter comfortable working in a startup environment with ambiguity, fast pace of change, and public benefit corporation mission
Previous experience in community health, Medicaid programs, or care coordination
Background in user experience research and participatory design or co-design methodologies
Understanding of community health worker programs and social determinants of he
Benefits
Health insurance
Additional Information
About Waymark
Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We're designing tools and systems that bring care directly to those who need it most-removing barriers and reimagining what's possible in Medicaid healthcare delivery.
Our Values At Waymark, our values are the foundation of how we work, grow, and support one another:
Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
Experiment to Improve: We use data to inform decisions and continuously assess our performance.
Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.
If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.
About this role
We're seeking a talented Product Designer to join our growing team and help shape technology that directly improves healthcare outcomes for underserved communities. As our second designer, you will report to our Head of Product, and will work closely with our product management team, engineering team, and current product designer to create user experiences that make healthcare more accessible and effective for Medicaid patients.
You'll be designing for community-based care teams who often face challenges from inadequate technology support. Our approach of 'participatory design' differs from traditional healthcare software that focuses on billing and administrative coding requirements. Instead, you'll create solutions that amplify the impact of hyperlocal programs and eliminate manual labor that contributes to care team burnout.
Waymark · Remote