Customer Service Team Member - Information Desk

About the role

Bunnings Petone are seeking a Full-time Customer Service Team Members to join their team! The role is in the Service Department assisting customers at the front of store. The shift times for this role is from Tuesday to Friday from 12:30pm to 9pm and Saturdays from 10:30pm to 7pm. Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team. What's involved: Assist customers with information, directions, services and general store enquiries Manage phone calls, emails and in‑person requests in a professional and timely manner Manage key cutting, customer returns and hire shop transactions efficiently and professionally Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way Confidence in providing best service and directing customers throughout the store Who we're looking for: We're looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you! You'll need: A genuine passion for customer experience To be able to approach, connect and confidently interact with customers An eagerness to learn about products and services To act with integrity, be safe and do your best The availability to work flexible hours (including late nights and weekends) When you're ready to give this opportunity a Red Hot Go, all you'll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes) Nau mai, haere mai - you'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on. Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz . Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply tod