Security Operations Center Supervisor - General Services
External
Denver · Downtown DenverFull-timeRemoteToday
Leadership
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Requirements
- Our ideal candidate has some or all the following experience, skills, and characteristics:
- Demonstrated ability to lead by example, coach, and mentor others
- Strong ownership of processes, outcomes, and continuous improvemen
Benefits
The City and County of Denver offers competitive pay commensurate with education and experience. New hires for this position are typically brought into the organization between $69,824.00 - $79,584.00. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleWork fully onsite, five days a week. This position does not offer remote or hybrid options. Your schedule will vary to ensure consistent in-person interaction with both swing and overnight shift staff.This role is performed in an enclosed workspace with no access to natural light and limited face to face interaction in a restricted area with moderate noise.Who We Are & What You'll DoSpecifically, in the role of SOC Operational Supervisor within the Denver Security Office (DSO), reporting directly to the Chief Security Officer, you will:Serve as a working supervisor with a strong focus on effective, hands-on leadership.Monitor video surveillance systems and respond to security incidents, alarms, emergencies, and evacuations and coordinate with law enforcement or emergency services as needed.Manage call center activity, incident reports, and security logs.Lead all SOC operations including staffing, equipment deployment, functional oversight, and training.Maintain active and engaged supervision, including monitoring performance, coaching and training staff, managing change, and supporting professional growth.Deliver exceptional customer service and collaborate closely with peer SOC functions across the city to support innovation and operational efficiency.Build and maintain positive working relationships with managers, supervisors, employees, service providers, city agencies, and other stakeholders to ensure cooperation and support.Respond with agility and sound judgment, accurately assessing situations with tact and poise.Demonstrate the ability to develop, write, and sustain comprehensive standard operating procedures (SOPs) and workplans, while effectively prioritizing and delegating workload.Apply policies and SOPs independently with minimal need for external direction.Develop, implement, track, and report SOC metrics and data analytics with full ownership, both weekly and as otherwise requested.Seek opportunities for innovation by identifying improvements and recommending implementation-ready changes.Offer technical expertise in risk analysis and continuity of government operations.Support the development of RFPs and contracts for new or expanded security services.Dental insuranceVision insurancePaid time offRemote work options
Additional Information
About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
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Company Intel
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