Team Lead, Outside Account Management
External
Doordashcanada · Toronto, On, CanadaPrepare for this interview
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About the role
On the Restaurant Success team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. We're looking for a Team Lead, SMB Restaurant Success to lead and develop a team of Account Managers across inside sales, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team's working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager of Eastern Canada on our regional team within our Canadian SMB Restaurant Success Organization. For the Canadian region, this person will work a hybrid schedule and be based in Toronto. You're excited about this opportunity because you will... Lead - Manage a team of account managers at different levels that grow merchants relationships with our key local accounts across the region Influence - Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals Strategize - Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy Develop Business - Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business Analyze - Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business Experiment - Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products We're excited about you because... 5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience 3+ years of experience leading, coaching or developing Individual Contributors and a Sales Team to achieve personal and shared goals Experience in a client-facing or account management role Proven success in connecting regional team members across a larger mission and organization Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments
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