Ability to work independently, with minimal direct supervision
Demonstrated decision-making skills
Entrepreneurship, initiative and attention to detail
Strong interpersonal skills and verbal and written communication skills
Ability to work in a fast-paced environment
Ability to respond positively and constructively to challenges and opportunities
Organizational skills and ability to multitask
Excellent customer service skills
Resilience and sense of adaptation
Solid problem solving and decision-making skills
Self-starter with excellent initiative and attention to detail
Successful experience in working in a fast-paced environment
Consistently responds to challenges and opportunities in a positive and productive manner
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
Referenced Salary Location
CAN, Quebec - Full Time Remote
Working Arrangement
Remote
Salary range is expected to be between
$45,900.00 CAD - $76,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performan
Benefits
Vision insuranceRemote work optionsFlexible schedule
Additional Information
Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.
Responsible for a broad range of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.
Position Responsibilities:
Reviews and/or processes received transactions accurately and in a timely manner.
Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
Demonstrates a positive attitude in finding solutions to problems.
Contribute to the optimization of service efficiency by suggesting process improvements.
Collaborates effectively with the other departments within Policy Services
Required Qualifications:
Consistently meet or exceed productivity, quality and service standard objectives.
Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.
The versatility to do many different types of work within the business area.
Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Manulife · Quebec - Full Time Remote, Canada