Senior Field Operations Manager (Hardware)

External

Blue Yonder · London, UK

Full-timeOn-siteToday

ComplianceExcelLeadershipPrince2Six SigmaVendor Management

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About the role

Join our dynamic team at Blue Yonder, where innovation meets excellence. We are excited to announce an opportunity to be part of the Blue Yonder Returns Management team, where we provide cutting-edge solutions in last-mile delivery and returns management and play a crucial role in driving forward our mission to revolutionize the supply chain landscape. In the role of Senior Operations Manager (Hardware), you will be working to ensure the smooth and effective deployment, implementation and operationalization of our hardware self-service solution (returns kiosk) into host service locations. The ideal candidate will bring strong organizational skills, operational proficiency, and a dynamic mindset to align our technology solutions with our customers goals while driving operational excellence and efficiency.

Responsibilities

Day-to-Day vendor management of our hardware manufacturing and services partners which includes but is not limited to:

Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines

Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines

Managing service partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification

Creating hardware rollout and deployment plans based on production, site survey and installation timelines

Elements of vendor KPI, SLA and SLO compliance management

Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field

Working alongside Client Account management to communicate project timelines, goals and outcomes

Supporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activity

Customer-facing activity which will include but is not limited to:

Meeting with potential and newly onboarded customers, to understand their logistical and operational implementation challenges and requirements

Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines

Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specifications

Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)

On-site customer training on Blue Yonder hardware and software products (training provided)

Vendor / Partner activity which will include but is not limited to:

Running daily sync calls with key partner to manage execution of agreed service deployment plans

Managing service escalations with responsible partners

Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level

Work with key partners and vendors to improve existing or implement new service delivery processes

Running continuous Improvement workshops post deployment to ensure we operating as efficiently as possible.

Senior Field Operations Manager (Hardware)

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