Additional Information
We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service.
Job Description
Work Environment
Must be able work in a fast-paced environment.
Majority of work takes place indoors.
Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.
Physical Demands
Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequent bending, kneeling and reaching.
Ability to stand during entire shift.
Expected Hours of Work
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, evenings).
Education and Experience
Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.
High school diploma or General Education Degree (GED) preferred.
Principle duties and responsibilities (Essential Functions) include:
Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards: G reet or welcome everyone, warmly with a smile
U se eye and ear contact and guest's name
E stablish/anticipate needs
S olve and own all requests/complaints
T hank everyone
Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.
Demonstrate complete knowledge of the food and beverage menu.
Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
Periodically check-in with tables to ensure guests' expectations are being met and exceeded.
Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
Complete all closing duties and reports as assigned.
Adhere to established safety and sanitation guidelines.
Adhere to uniform and grooming standards.
Perform other duties or projects as requested by management
Qualifications and Skills
Excellent organizational skills and attention to detail.
Ability to work with minimal supervision and maintain a high level of performance.
Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Must be able to stand, walk and exert fast-paced mobility for entire shift.
Ability to work cohesively with co-workers as part of a team.
Smart Serve Certificate Required.
Previous front-facing guest service experience required.
Must read, write and speak the English language fluently.
Ensure overall guest satisfaction.
Additional Job Information/Anticipated
Pay Range
Pay Range: $17.60 - $18.35/hour - rate outlined follows contract requirements
Union/Non-Union: This is a unionized role.
Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
Reitmr · The Yorkville Royal Sonesta Hotel Toronto, Cad