Student Information Systems Analyst

About the role

The Student Information Systems (SIS) Analyst supports the configuration, administration, and ongoing operations of the Medical College of Wisconsin's student information and admissions systems within the Department of Academic Affairs. Under the guidance of the Application Systems Manager, this role provides technical application support across Banner and Slate, partners with Academic Affairs leadership and IT staff to maintain system integrations, and serves as a key resource for end user support and troubleshooting. The SIS Analyst plays an important role in ensuring the systems that drive student and applicant operations run smoothly year-round. Primary Responsibilities Supports the configuration and modification of general computer applications software or specialized utility programs for the student information system (Banner): Primary for Admissions systems (Slate by Technolutions and modules, job scheduling, security set-up (provisioning/deprovisioning)); Back-up to Financial Aid and Student modules. Analyzes user needs and develops software solutions. Triaging and managing help desk tickets. Provides application technical support for assigned student information system modules and functions. Communicates with application vendors to debug, test, and resolve application failures. Participates in systems upgrades, modifications, and reconfigurations. Translates business requirements into business solutions; acts as liaison between departmental leaders, staff and information technology staff to design and configure business solutions to ensure business requirements have been met. Works closely with stakeholders to define business requirements and with technical staff to develop solution alternatives and actively participates in defining objectives to support changing business needs and availability. Coordinates IT troubleshooting and day-to-day activities within the department to ensure seamless and minimal downtime of hardware, software, and reporting requirements. Has knowledge and experience in the various techniques to elicit, analyze and communicate requirements within assigned functional areas. Establishes test plans, test cases and executes testing. Coordinates provisioning and deprovisioning of network accounts for students and applicants. Technical onboarding and offboarding of departmental staff. Prepares and maintains standard operating procedures and training documents. Assists with end user training. Participates in rotating on-call coverage for planned system maintenance outages, typically quarterly; outages typically do not exceed 4 hours. Other duties as assigned. Knowledge - Skills - Abilities Knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security. Customer support, systems analysis, troubleshooting, problem solving, and listening skills. Experience developing user training materials and training users on complex software applications. Working knowledge and experience with student information systems (i.e., Banner, Oracle, Slate.). Working knowledge of ERP systems. Schedule Monday - Friday, 8:00 AM - 5:00 PM. However, requires occasional evening or weekend availability on a rotating team basis for planned system maintenance outages, typically quarterly. Position Location This is a hybrid position based at the Medical College of Wisconsin's Milwaukee campus. Candidates must be local and able to commute to campus on a variable schedule as needed.