Oversee the processing and customer service of new life insurance applications, ensuring accuracy and compliance with company policies.
Communicate with clients, agents, and underwriters to gather necessary information and resolve application issues.
Maintain and update internal systems with application status and client information.
Provide training and support to entry-level team members.
Collaborate with cross-functional teams to streamline processes and improve efficiency.
Handle complex customer inquiries and provide updates on application status.
Assist with the development and implementation of new procedures and best practices.
Participate in team meetings, lead team huddles, and contributes to Lean and continuous improvement initiatives.
May perform other responsibilities as assigned .
Reporting Relationships : Reports to Manager.
Typical Skills and Experiences:
Education: Bachelor's degree in business, finance, actuarial science, or a related field preferred.
Experience: 2 year s' experience in processing or customer service type work preferred .
Knowledge, Abilities and Skills :
The product and system restrictions for when appl
Additional Information
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This Analyst, New Business Support - Life role supports the 1035 Exchange team within Life New Business, an area that helps move replacement business forward by reviewing 1035 requirements, coordinating next steps with case management partners, and working to obtain exchange funds needed for policy issuance and completion.
The analyst is responsible for managing work tied to external 1035 exchanges, including reviewing case details, identifying outstanding requirements, tracking follow-up needs, and helping ensure cases continue progressing through the new business process.
This role requires proactive outreach to external carriers and business partners to obtain status updates, resolve not-in-good-order items, and secure information or documentation needed to keep exchange cases moving.
The position adds value to the Life business by helping maintain service levels and turnaround on a growing volume of 1035 exchange work, while supporting accurate, timely progression of replacement cases that are critical to new business outcomes.
Experience and Skills Required
Required
Strong ability to manage multiple work items simultaneously and maintain follow-up discipline in a fast-paced processing environment.
Demonstrated ability to communicate clearly and professionally with internal partners and external contacts, including proactive outbound phone outreach.
Ability to identify missing information, research issues, and resolve exceptions to keep work moving forward.
Strong collaboration skills and comfort partnering with case managers, team leadership, and other internal business areas.
Sound judgment, organization, and attention to detail when handling documentation, requirements, and status-sensitive case activity.
Preferred
Prior processing experience in Life New Business or a closely related operational environment is preferred.
Prior Nationwide experience and internal business acumen are preferred, ideally from Life, ISS, P&C, or another area that provides transferable knowledge of internal systems, partners, and workflows.
Familiarity with replacement or 1035-related work, requirements management, and case progression activities is preferred.
Experience working in a role that balances service, processing, and partner communication responsibilities is preferred.
The role is hybrid and expected to work in office (Grandview Yard) on Tuesdays and Wednesdays to support team collaboration.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Job Description Summary
Processing new life insurance business quickly and efficiently, while providing an exceptional customer experience, requires creativity, top-notch communication and attention to detail. If you thrive in a fast paced, constantly evolving environment, where you can work independently and as a team member, we want to know more about you!
We are seeking an experienced and detail-oriented New Business Support Associate to join our Life New Business team. In this role, you will play a crucial part in ensuring the efficient processing of new life insurance applications and policies. This position is ideal for someone with prior experience in the insurance industry who is looking to advance their career.
Job Description
Nationwide · Ohio - Grandview Heights, 1000 Yard Street, H Building