Graduate - Service Operations

Benefits

Additional Information

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: The Finning Service - Operations Graduate role is designed to build operational, analytical and technical capability and develop future service, engineering and technical leaders within the organisation. The role provides structured exposure to, service delivery, operational processes, continuous improvement and technical problem solving, enabling graduates to develop the knowledge, skills and behaviours required to support safe, reliable and efficient customer operations. Service / technical Graduates will gain experience supporting the end to end service lifecycle, whilst also identifying, analysing and implementing improvement processes, systems and ways of working to drive efficiency and customer outcomes. Depending on business needs, the role may include more technically focused work or more operational / process-focused work Job Description: Major Job Functions: Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment Lead or support structured improvement projects focused on efficiency, cost reduction and service performance Support planned maintenance, inspection and servicing activities under supervision Assist with fault diagnosis, troubleshooting and repair activities using approved procedures Use diagnostic tools, systems and technical documentation to support equipment reliability Analyse service processes and identify opportunities to improve efficiency, quality and customer experience Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements) Collect and interpret operational data to support decision-making and performance improvement Work collaboratively with experienced engineers, supervisors and technical specialists Maintain accurate service records, reports and documentation Actively engage in technical training, safety programmes, coaching and performance feedback Demonstrate Finning values and safety leadership in all workshop and site activities Competencies Create Safe Environments: Focuses on creating and contributing to a diverse, inclusive, and positive workplace where people are motivated to do their best. Build Loyalty: Focuses on building strong relationships to deliver common goals. It is about continuously paying attention to customer needs and adapting as these evolve. Ensure Accountability: Focuses on transparency and reliability, ensuring goals are met by holding self and others accountable for meeting commitments and maintaining high standards. Prepare and Deliver: Focuses on effective planning, resource management and prioritizing work to meet commitments aligned with the company goals. Specific Skills: Technical aptitude - ability to learn mechanical, electrical and hydraulic systems Problem‑solving - structured approach to fault finding and diagnosis Analytical thinking - ability to interpret data and identify trends/opportunities Process improvement mindset - identifying inefficiencies and suggesting practical solutions Commercial awareness - understanding impact of service performance on cost and customer outcomes Manual and practical skills - working safely with tools, equipment and components Attention to detail - following procedures and technical standards accurately, as well as identifying potential for efficiency through inventions and process/control updates Communication - explaining technical issues clearly to supervisors and team members Teamwork - working effectively within workshop and field-based teams Safety awareness - understanding and applying safe systems of work Knowledge: Foundational understanding of mechanical, electrical or electronic engineering principles Awareness of preventative maintenance and inspection processes Understanding of fault diagnosis principles and root cause analysis (developed during role) Awareness of service operations processes and performance metrics (e.g. utilisation, turnaround time, cost efficiency) Basic understanding of continuous improvement methodologies (Lean, problem-solving frameworks, etc.) Awareness of the importance of equipment reliability, uptime and safety for customers Understanding of how service quality impacts customer satisfaction and operational performance Ability to work through problems systematically and propose and implement changes that improve efficiency and/or customer experience Accountability: Supporting planned maintenance and service activities in line with schedules and procedures Ensuring work is carried out safely, complying with Finning and site safety standards Identifying and escalating opportunities to improve processes, efficiency and customer outcomes Contributing to continuous improvement initiatives within the Service function Accurate completion of job cards, inspection reports and service documentation Escalating issues, faults or risks appropriately to supervisors