Additional Information
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Title: Director, Private Pay
Reports To: VP of Operations PCS Division
Supervises: Team Lead
Salary: Up to $180,000
JOB SUMMARY:
The home care field is purpose-driven, which allows you to derive immense satisfaction and fulfillment from the work you do to help others in need of our services. We are proud of our supportive and cohesive leadership team and collaborative company culture. We have high but reasonable, standards, and you will be working among a team of exceptional professionals. To be successful in this role, you will need to establish credibility and build trusted relationships with a variety of colleagues, referral sources, external stakeholders, and other key contacts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Overall responsibilities include advancing the company's sales to meet or exceed revenue goals.
- Building and maintaining relationships with referral sources in the community to build brand awareness and secure new clients for ACHC. It is important to ensure the satisfaction of your referral sources through the sales process to foster the longevity of that business relationship.
- Building priority lists, advancing relationships, tracking sales activity effectively and completing all the other necessary tasks for successful referral marketing.
- Representing Always Compassionate Health in networking groups, at events, on committees and in other community settings.
- Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the necessary information to make an informed decision about their care.
- Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families, and converting them into long-term clients.
- Communicating effectively within the team to ensure that the care plans meet the clients' needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner.
- Providing active relationship management when needed for existing referral cases - this may include home visits, referral meetings, family meetings, and more.
- Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) - this support may include e-mail, telephone and/or home visits.
- Helping team to ensure that client accounts are up to date - especially when referrals are received from clients' legal/financial advisors, coordinating with the finance/billing team, and communicating with families when needed.
- Maintaining a working knowledge of Always Compassionate Health's requirements and obligations, including the obligations to clients and caregivers.
- Maintaining a pulse on the strategic position of Always Compassionate Health within the market, identifying new opportunities to enhance our reputation or build the referral base, helping to implement new programs and regional initiatives, and helping the team members to better understand the local competition.
Qualifications/Education:
- Minimum four years of sales experience preferably in health care, home care, or a related field.
- Commitment to ensuring success in assigned territory.
- Excellent customer service and sales skills.
- Familiarity with video conferencing, social media platforms, and Google products.
- The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle.
- Ability to explain client service agreements in a thorough manner to include payment and billing terms so the client has full understanding prior to the start of care.
- Effectively manage all sales-related administrative duties, including, but not limited to: account plan development, routing, expense reporting, pipeline and referral network management and activity documentation, securing and managing marketing collateral and other resources.
- Flexibility and adaptability to thrive in a fast-paced environment.
- Attention to detail and a commitment to producing accurate, high-quality work, balanced with an empathetic and warm disposition.
Alwayscompassionate · Melville, NY