Leverage 10+ years of experience in the IT field, including 8+ years in project management and delivery, to lead and coordinate end-to-end delivery of complex technology initiatives.
Facilitate Agile Release Train (ART) ceremonies and processes, ensuring alignment across teams and driving continuous improvement.
Collaborate effectively with hybrid teams (onshore/offshore) to ensure smooth coordination and delivery across time zones.
Build strong relationships with senior stakeholders and navigate large, complex organizations using both formal and informal networks.
Proactively manage project dependencies, risks, and issues to ensure timely and high-quality outcomes.
Apply Agile and adaptive delivery models to optimize team performance and value delivery.
Contribute to strategic planning and roadmap alignment across product, technology, and business teams.
Demonstrate a strong understanding of the software development lifecycle (SDLC) and its application in scaled Agile environments.
Maintain strong business acumen and commercial awareness to align delivery outcomes with enterprise goals.
Proven track record of delivering consistent results in large-scale, complex business environments.
Experience working in large enterprise organisations e.g. banking
Exposure to Microservices, Web and Cloud technologies
Degree in Computer Science, Information System or similar
Project Management Professional (PMP certification preferred)
Agile - Certified Scrum Master
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Opportunity for training in Australia
Professional and engaging working environment
H
Benefits
Health insurancePerformance bonus
Additional Information
Job Posting End Date:
Worker Type:
Permanent
IT Service Manager major responsibilities are to manage and coordinate delivery of resolution for Elevations in line with our Domain operating model, partnering with product owners and engineering as well as all technology teams required.
It communicates with stakeholders, plan delivery, resolve and escalate impediments, manage finances and risk and drive relentless improvement.
This role is also as a coach for Agile Release Train (ART) and supports the implementation of new and better ways of working using Agile frameworks and methods
YOUR JOB RESPONSIBILITIES
Work towards TEO goal of 30% resolution of ~150+ Elevations in FY26
Devise a delivery plan and facilitate execution across diverse set of Agile development teams to ensure strategy and execution alignment for Elevations
Management of financials including obtaining estimates and resource plans to develop a consolidated forecast, then analysing any variances cross multiple
Daily/Weekly/Monthly Program Reporting & dashboards and communication, including keeping key stakeholders informed of overall progress against the release commitments
Provide coaching to help resolve issues across the relevant delivery squads
Facilitate Agile release execution and planning events, including but not limited to progressive elaboration of breaking down large units of work into epics and features in collaboration of scrum masters and their squads
Manage dependencies across squads and remove roadblocks to drive outcomes with product owners and business stakeholders
Escalation points for dealing with issues, risks and removing bottlenecks/impediments
Manage and optimise the flow of value and drive relentless improvement by assessing the agility level with a focus on improvement
Coach leaders, teams and Scrum Masters in Agile practices and mindsets and promote a collaborative team environment
Management of release readiness including SIT coordination, release approvals and high level deployment planning
Contribute to the creation of a strong, capable and engaged team
Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.
Improve colleague NPS to achieve NPS annual targets
YOUR SKILLS AND EXPERIENCES
Nab · 15 Tran Bach Dang An Khanh Ward