International Care Navigator

About the role

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Memorial Sloan Kettering Cancer Center seeks International Care Navigator in New York, NY responsible for guiding international patients and caregivers through all phases of the care journey - from first inquiry to treatment and follow-up. Apply independent judgment, clinical acumen, and deep knowledge of hospital operations to streamline patient access, coordinate complex logistics, and ensure an exceptional patient experience in a highly matrixed healthcare environment. This role blends access-related functions (intake, triage, scheduling, onboarding - including review of medical records, laboratory values, pathology, and imaging to identify the most appropriate providers and services) with high-touch navigation (education, advocacy, and transition management), requiring both technical expertise and the ability to make sound, patient-centered judgments. Collaborate across clinical, financial, and administrative teams, as well as external partners, to reduce barriers, anticipate needs, and resolve challenges that arise during care. Monitor patient progress, proactively address obstacles, and escalate systemic issues to inform operational improvements. Maintain accurate documentation across systems, ensuring inputs are reliable, complete, and actionable for downstream reporting and trend analysis. Collaborate with managers to identify patterns in patient experience and access, contributing insights that inform operational decisions and continuous improvement. Bring a data-informed mindset to documentation, balancing high-quality patient communication with precision in capturing the details that support institutional reporting and system-level planning. Represent the International Center with professionalism, clarity, and compassion in all communications, building trust with patients, caregivers, physicians, and institutional stakeholders. Part-time telecommuting permitted. EEO/VETS/ADA.