J oin the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications running smoothly around the clock!
Responsibilities
Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
Solve Problems in real-time through first-line troubleshooting of software issues
Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
Bridge the Gap between users and developers with your intelligence expertise
Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive
Keep Intelligence Tools running when users need them most
Apply your operational knowledge to help users maximize these powerful applications
Quickly diagnose and resolve issues before they impact mission success
Communicate complex technical concepts clearly to intelligence professionals
Contribute valuable field expertise to enhance future software development
Requirements
Required:
Active TS/SCI with polygraph
5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
Customer Service Mindset
Outstanding Problem-Solving Abilities and Communication Skills
Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
Desired:
Experience with Grafana, Kibana, or similar monitoring tools
-Familiarity with FADE Applications
-Software testing experience
-Security+ certification
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range :
The proposed salary range for this position is:
$75,200 - 158,100 USD
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Benefits
Health insuranceFlexible schedule
Additional Information
Job Title: 24/7 User Support and System Specialist
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Anticipated Posting End: 1/1/2099
Caci · Denver, CO