Walk-in Case Management Services Intern

External

Theirc · Baltimore

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Responsibilities

Under the direction of the intern's supervisor, intern will assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
Assist clients to coordinate transportation to medical and other required appointments.
In coordination with the walk-in team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
Assist with service documentation through case-notes and case file maintenance.

Requirements

Prior experience and interest working with refugees and immigrants preferred.

Prior experience and interest in case management or social work preferred .

Ability to work independently and as a team member in a fast-paced and global environment.

Flexible and reliable, with outstanding attention to detail .

Strong problem-solving skills .

Excellent communication and interpersonal skills .

Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box) .

Fluency in English required . Bilingual ability in one of the predominant languages of the local client base is desired. Valid driver's license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred .

Position Details

IN-PERSON: Summer 2026 internships will be hybrid. This includes a combination of standard office environment, remote work, and field time within the greater Baltimore area.

DATES: Internships start with a required orientation on Monday, June 8 th (approx. 9:30 AM - 3 PM). Regular weekly hours start the week of June 8 th , 2026, and will continue through September 11 th , 2026 (14 total weeks).

HOURS: Internships require a minimum of 15 hours per week for 14 weeks . Interns should be able to come to the office at least 3 days per week.

LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities.

Application Process

DUE DATE: apply online at careers.rescue.org by 11:59 PM ET on Sunday, May 24 th .

INTERVIEWS: Applicants selected for interviews will be contacted to schedule interviews beginning May 2026. Due to the volume of applications, only applicants who are selected for interviews will be contacted. Interviews will be conducted approximately May 4 th through May 20 th , 2026.

OFFERS: Applicants who have interviewed for positions can expect to receive a decision no later than May 25 th , 2026. Confirmations will be due at the latest by May 27 th , 2026.

Equal Opportunity Employer

We are an equal opportunity employer and value diversi

Walk-in Case Management Services Intern

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