2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields
About Corewell Health
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Care Center North Muskegon - 2009 Holton Rd - Muskegon
Department Name
Rehab North Muskegon Care Ctr - Grand Rapids Hosp
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
36
Hours of Work
Monday 7:30 a.m. to 5:00 p.m., Tuesday 7:30 a.m. to 5:00 p.m., Thursday: 7:00 a.m. to 5:45 p.m., Friday 7:00 a.m. to 4:30 p.m.
Days Worked
Monday, Tuesday, Thursday, Friday
Weekend Frequency
N/A
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Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity
Benefits
Health insuranceVision insurance
Additional Information
Shift and status
Full time, Monday 7:30 a.m. to 5:00 p.m., Tuesday 7:30 a.m. to 5:00 p.m., Thursday: 7:00 a.m. to 5:45 p.m., Friday 7:00 a.m. to 4:30 p.m.
Job Summary
As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.
Essential Functions
Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Assists with training new team members utilizing standard work.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.
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