Associate's Degree in Health Care, Business or related field
Education - Preferred
Experience - Required
1 year
Customer service experience required, preferably in the healthcare industry.
Experience entering data, navigating and retrieving information from an electronic medical record (EMR), i.e. Epic, Careport Care Management.
Experience - Preferred
Experience in home care placements and or home care intake highly desirable.
Knowledge of managed care Medicare, Medicaid or other insurance authorization coupled with understanding of CMS regulations related to homecare services preferred; knowledge of home care insurance authorization process preferred.
Certification/Licensure - Required
Certification/Licensure - Preferred
Skills - Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Ability to adapt to change and work in a team-based environment required.
Ability to manage multiple priorities.
POSITION & UNIT ACCOUNTABILITIES - AKA Competencies
Processes preadmission and inpatient referrals in Epic status board, in addition to coordinating services for international patients
Coordinates out of area home care referrals via Careport Care Management system to ensure timely and appropriate start of care is in accordance with physician orders, while also verifying that all required clinical documentations is accurately attached and submitted to the designated agencies.
Determines and processes in-depth knowledge of home care providers, insurance coverage requirements, and agency service areas, with the ability to identify agencies that align with age-specific and population-specific needs
Coordinates and obtains face to face encounter forms on home care referrals
Arranges home labs for patients as appropriate
Responds to all electronic platform, phones, email, Epic status board reports to ensure home care referral request are processed and documented
Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake and ensuring customer satisfaction.
Responds to and resolves non-clinical issues and complaints in an accurate, effective and timely manner
Documents all home care referrals in Careport Care Management and Epic. Fax-attaches require documentation as needed in Careport.
Oversees home care phone line, answers and responds to inquiries, and assists with urgent staff and patient issues.
Maintains punctuality Reports for duty punctually.
Adjusts to changing situations and work assignment
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hos
Benefits
Health insuranceRemote work optionsFlexible scheduleEquity / stock options
Additional Information
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Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let's talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Per Diem Part time
Work Shift
Compensation Range
The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
Hss · New York, NY