We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
Referenced Salary Location
Waterloo, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$51,975.00 CAD - $86,625.00 CAD
Benefits
Health insuranceDental insuranceVision insuranceFlexible schedule
Additional Information
This opportunity is to play a critical support and problem-solving role within the team by serving as a key point of contact for inquiries from Account Executives, Directors, AVPs, and DCC partners. The role involves managing and responding to requests through WIT's, Salesforce, and the GB Mailbox, while also tackling complex issues, analyzing data, and contributing to process improvements. It offers exposure to cross-functional collaboration and decision-making processes within the business.
This role contributes to the mission by ensuring timely, accurate, and high-quality support for internal stakeholders, enabling smoother operations and stronger client service delivery. By resolving complex issues, providing clear insights through data analysis, and recommending improvements, the role helps drive efficiency, consistency, and continuous enhancement of business processes. Ultimately, it supports better decision-making and strengthens overall organizational performance.
They will gain valuable experience in problem-solving, stakeholder communication, and data-driven decision-making. The role provides exposure to senior leaders and cross-functional teams, helping build business acumen and confidence in handling complex scenarios. Additionally, they will develop analytical and process improvement skills, positioning them for future growth and advancement within the organization.
Position Responsibilities:
Answering inquiries in WIT's, Salesforce and GB Mailbox - They will come from AE's, Directors, AVP's and DCC
Assisting the team with their questions
Researches and resolves complex issues
Analyze data, communicate findings to management, and offer recommendations
Contributes to the continuous improvement of business process
Required Qualifications:
Previous experience in insurance or financial services industries
Analytical mindset.
Possess a global perspective on the business and impacts to other business units.
Manulife · Waterloo, On, Canada