Additional Information
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dynamic and customer-oriented Customer Retention Specialist to join our Customer Retention team.
In this role, you will be responsible for managing client retention processes, resolving customer inquiries across multiple digital channels, and promoting products and services to corporate clients to maintain and foster loyalty within our portfolio. You will join a winning, globally connected team of over 26,000 teammates across 52 countries that embraces diversity, inclusion, and innovation, providing a supportive environment where your voice is valued.
What You'll Do In this role, you will:
Multichannel Customer Support: Attend inquiries and resolve incidents effectively via telephone calls, emails, and live chat.
Client Retention and Loyalty: Manage customer retention processes by identifying distinct opportunities to maintain, support, and secure the client portfolio.
Business-to-Business Sales: Conduct sales activities by actively promoting products and services to corporate clients.
Administrative and Operational Support: Execute administrative tasks related to client management and internal system data documentation.
Cross-Functional Collaboration: Partner with internal departments to maximize overall customer satisfaction and achieve commercial business goals.
What You'll Bring The ideal candidate will have:
1 year of experience in Customer Service, Client Attention, or Call Center environments.
Strong knowledge of advanced digital tools, including Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Docs, Sheets, and advanced Spreadsheets), and Customer Relationship Management systems (such as Salesforce, ServiceNow, or Zendesk).
Advanced bilingual communication skills (professional verbal and written fluency in both Spanish and English at a B2+ level or higher) to support United States of America corporate clients.
Proven experience in sales, handling customer objections, negotiation, and closing business deals.
Strong analytical capability to interpret performance metrics and Key Performance Indicators related to sales and retention, alongside an ability to thrive under pressure in changing environments.
Ironmountain · Colombia