We are seeking a passionate and self-motivated individual to manage and assist in the development of the University's strategies and programs to support students at academic risk, and to provide advocacy support for students in response to the University's policy and procedures.
Responsibilities
Manage the effective delivery of the University's central support for students operations in accordance with the Support for Students Policy in collaboration with Faculty support for students programs.
Manage the effective delivery of central transition and retention initiatives in collaboration with Faculty support for students programs.
Develop and implement best practice support for students at risk and retention programs for domestic and international coursework students.
Develop and manage end to end initiatives to support students at risk in accordance with HESA 2003, Section 19-43, including communication and risk mitigation plans.
Manage the coordination of the University's delivery of dedicated orientation and social programs for international students in accordance with ESOS requirements.
Manage the Student Advocate team and provide support in relation to the University's policies and procedures as required.
Analyse and report on advocacy support requests, calling campaign trends and student interaction data to inform and lead the design and implementation of targeted student support initiatives.
Ensure support for students programs and initiatives comply with ESOS Act and TEQSA requirements
This is a campus-based (on-site), student-facing role.
About you
How to apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:
Degree or equivalent experience in business, education, finance, law or related discipline.
Knowledge of the Australian higher education system.
Expert knowledge of policies, processes and best practice relating to student engagement, transition and support within the higher education sector.
Demonstrated ability to analyse and interpret data from student engagement initiatives, including calling campaigns and advocacy support requests, to inform reporting, identify emerging trends, and develop evidence-based support strategies.
Expert knowledge of the University's policies and processes relating to commencement, orientation and student engagement.
Extensive experience in leading and successfully implementing project and change programs and initiatives.
Ability to build and manage partnerships with key internal and external stakeholders.
Applications Close: Sunday 14th of June 2026 at 11:59pm (AEST)
** This will require you to have an up to date Working With Children Check **
Please note we reserve the right to progress or decline an application as well as close the advertisement prior to the stated closing date. This is a campus-based (on-site), student-facing role.
Why Join Us?
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University.
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential supp
Benefits
Health insurancePaid time off
Additional Information
PRIMARY DETAIL
- Salary Package: $126,306 - $140,543 p.a. plus 17% employer's superannuation and annual leave loading
- Appointment Type: Full-time, Fixed term until April 2027
- Location: Macquarie University, Wallumattagal Campus (North Ryde)
Mq · Wallumattagal Campus, Macquarie University