About this roleWhat a day of a Client Technology Specialist II looks like:Installs, modifies, and troubleshoots of microcomputer hardware, servers, software applications, and peripheral equipment. Supports, troubleshoots and cable manages the network infra-structure from the workstation to the patch panel.Installs cabling systems, wires, control systems, cables, and media equipment related to complex technical and electronic equipment. Configures multimedia equipment for correct operation. Designs and fabricates connection systems for multimedia facilities.Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel. Accurately logs and updates service tickets. Escalates a customer inquiry or problem to the next level of response, as required.
Applies appropriate security measures for physical access to hardware devices, access to data and programs, and confidentiality of user passwords.
Coordinates job related activities between college departments and other outside organizations. Arranges with outside vendors for repair and maintenance of computer equipment and machinery.
Joins and removes computers within a network directory service (e.g., MS Active Directory).
Functions in an on-call capacity for response to hardware, software and network systems repair needed during normal business hours or instances where the college is closed.
Actively participates in inventory control activities of the department by tracking software and hardware assets.
Researches, evaluates, and recommends changes in hardware, software, data communications and techniques that contribute to more effective automated systems capabilities. May include developing new systems applications for computers.
Provides consultation and assistance regarding specific matters within area of expertise.
Acquires knowledge of other staff duties and serves as a backup, as necessary.
Performs other job-related duties as assigned.
We'd love to hear from you if you have the following:
Education and Experience:
Associate's degree or two years of college coursework, or related experience accepted in lieu of degree
One year of related experience
Knowledge of:
Microsoft Office Professional or similar applications
PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems
Skilled in:
Attention to detail while maintaining effective time and task management
Ability to:
Set-up and operate multimedia equipment
Install and troubleshoot PC hardware and software, and MS Windows operating system
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
Licenses, Registration, Certifications, or Special Requirements:
Regular physical attendance required
Valid Florida driver's license
Preferred, but not a must:
CompTIA A+
Microsoft Technology Associate (MTA) - Windows Operating System Fundamentals
Work Environment and Physical Demand:
Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds
Reach and grasp objects
Stoop, bend, kneel, crouch, or crawl
Stand for extended periods of time
Use of video display terminal
Use of manual dexterity and fine motor skills
Communicate information orally and in writing
Receive and understand information through oral and written communication
Proofread and check documents for accuracy
Work with equipment or perform procedures where carelessness may result in injury
Palmbeachstate · Lake Worth Campus