Kubernetes Systems Administrator - L3

About the role

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: The Kubernetes Systems Administrator - L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure.

Responsibilities

• Assist in the design (major or incremental) of Kubernetes infrastructure
• Assist in the provisioning of Kubernetes infrastructure
• Identify, troubleshoot, diagnose, and correct systems related issues as they arise
• Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
• Provide ongoing operational support and work closely with team members on issue resolution
• Manage and administer incident, problem, and service request queues
• Develop and maintain system use guides, run books, and other documentation as needed
• Evaluate and determine opportunities for automation and implementation
• About you:
• Experienced managing Kubernetes infrastructure in self-hosted production environments
• 5+ years of experience as a Systems Administrator preferably within a software development environment
• Proficient at installing, configuring, and administering Kubernetes distributions
• Experience with Docker containers, experience with other containerization technology is an asset
• Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery
• Experience with complex IT infrastructure architecture planning, design, and implementation
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
• Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management
• Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash
• Ability to develop and maintain positive working relationships
• Ability to work in a team environment and independently as needed
• Ability to adapt to change and work well under pressure
• Ability to multitask and manage numerous projects
• Ability to take on internal operational initiatives as a prime or lead
• Excellent communication, organizational, interpersonal, problem solving, and documentation skills
• Experience running and supporting a global 24x7 internet based service or product is considered an asset
• Service management certifications such as ITIL is considered an asset

Benefits

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