Field Service Engineer

External

Revvity · Seattle

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About the role

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity The Customer Support Field Engineer helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of Revvity Diagnostic Instruments, validation services, IQ/OQ and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.

Responsibilities

Installation, Maintenance & Repair

Installations of critical diagnostic testing instrumentations

Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area.

Drive toward zero service recalls for any reason.

Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field.

Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.

Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.

Business Development

Drive the sale of value-added options to our customers including new service contracts, service contract upgrades and instrument add-ons to existing contracts.

Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades.

Assist and support local sales representatives secure new instrument orders.

Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.

Information/Asset Management

Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.

Perform timely completion of required reports to ensure the integrity of the service system.

Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.

Manage inventory levels to ensure that adequate supply and appropriate records are maintained.

Continuous Skill Development.

Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer.

Actively seeks and attains higher level certification through participation in company sponsored training & development initiatives.

Maintains certification criteria associated with CSE position.

Physical Requirements

The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will regularly be required to walk, stand, sit and talk or hear; to use hands or fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Field Service Engineer

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