We're looking for a Medical Assistant Training Coach who is passionate about teaching, coaching, and developing others. In this role, you'll partner with Learning and Operations teams to deliver hands-on, competency-based training that prepares Medical Assistants to confidently and consistently deliver high-quality patient care.
This role is ideal for an experienced Medical Assistant who enjoys mentoring, traveling within a market, and playing a meaningful role in onboarding and upskilling clinical team members.
Responsibilities
Training & Coaching
Deliver hands-on, practical skills training using approved competency-based methods
Assess and validate Medical Assistant competencies for new hires, transfers, and team members needing additional support
Conduct center and department onboarding and orientation
Facilitate workshops and serve as backup for classroom-based training as needed
Complete training documentation and competency assessments using approved digital tools
Conduct 30-, 60-, and 90-day check-ins to support learner confidence and readiness
Collaborate closely with Training Specialists and Learning Leaders to continuously improve training programs
Clinical & Operational Support
Travel within the assigned market to support centers and new hires
Work operational shifts when training activities are not scheduled
Support providers, radiologic technologists, and patients through clinical and administrative duties
Perform patient intake, vitals, point-of-care testing, and exam room preparation
Assist with patient registration, insurance verification, scheduling, and follow-up calls
Maintain supplies, inventory, equipment logs, and quality control documentation
Requirements
Required Qualifications
High school diploma or equivalent
Training, coaching, or teaching experience
Experience using Electronic Health Records (EHR)
Strong communication, organization, and presentation skills
Willingness to travel and work a flexible schedule
Graduate of a Medical Assistant program
One or more years of Medical Assistant experience under a licensed healthcare supervisor
Urgent care or fast-paced clinical environment experience
Certification Requirements
One of the following certifications is required
CMA, RMA, CCMA, NCMA, NRCMA, or ARMA
Accepted in lieu of MA certification at time of hire:
LPN or RN
EMT
CNA
Additional requirements:
Basic Life Support (BLS) certification (or obtain within required timeframe)
Computerized Provider Order Entry (CPOE) certification if required by role
State-specific MA credentialing requirements apply where applicable
Why You'll Love Working Here
Make a direct impact on patient experience by shaping clinical excellence
Play a key role in developing and mentoring Medical Assistants
Partner with passionate clinical, learning, and operations leaders
Be part of a mission-driven organization focused on growth, innovation, and community care
Set up email alerts as new job postings become available that meet your interest!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Benefits
Health insuranceFlexible schedule
Additional Information
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Medical Assistant Training Coach
About GoHealth Urgent Care
At GoHealth Urgent Care, we put patients first-delivering an effortless care experience through a welcoming culture, operational excellence, and strong partnerships with leading health systems and the communities we serve.
We believe great care starts with great people. That's why learning, development, and clinical excellence are central to everything we do.
Gohealthuc · Anderson - Anderson, IN