Technical Program Manager, Engineering Excellence

About the role

We're seeking an Engineering Effectiveness Manager to drive measurable improvements in how our engineering organization delivers value. This role focuses on optimizing developer productivity, streamlining workflows, and implementing data-driven practices that accelerate delivery without sacrificing quality. You'll be the catalyst for making our engineers more effective, satisfied, and impactful. Unlike traditional engineering management focused on people or products, this role centers on the systems, metrics, and processes that enable engineering excellence at scale. Core Responsibilities: Strategic Cross-Functional Initiative Leadership Own and drive 1-3 major strategic initiatives per quarter that span multiple teams and departments Act as the central coordinator and single point of accountability for complex, multi-stakeholder technical projects such as: Infrastructure transformations (e.g., database migrations, architecture reworks) Platform consolidations or modernization efforts Major tooling or process changes affecting the entire engineering organization Technical initiatives requiring coordination across Customer Success, Sales, Business Analytics, Product, and Engineering teams Navigate competing priorities and build consensus across departments with different objectives Define success criteria, track progress, manage dependencies, and communicate status to stakeholders Identify and mitigate risks before they become blockers Drive initiatives from conception through successful delivery and post-launch measurement Process Optimization and Workflow Excellence Design and continuously improve engineering workflows including agile practices, sprint cycles, and release processes Identify and eliminate friction points in the development lifecycle from code commit to production deployment Strategically drive CI/CD pipeline improvements to reduce cycle time and increase deployment frequency Establish engineering best practices and standards that scale across teams Define, track, and report on key engineering effectiveness metrics Build dashboards and reporting systems that provide actionable insights to engineering leadership Translate technical metrics into business impact for executive stakeholders Conduct retrospectives and data analysis to identify trends and improvement opportunities