Matterport Capture Services- Technical Support Specialist
External
Costar · VA RichmondPrepare for this interview
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About the role
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. About Matterport: Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. Learn more here: https://matterport.com/ This position is Monday-Friday at our Richmond, VA office.
Responsibilities
- Troubleshoot and repair 3D models, including corrupt files, misaligned scans, and faulty geometry
- Perform stitching and assembly of multiple 3D scans into unified models
- Analyze and assess model quality to identify root causes of issues and determine appropriate fixes
- Utilize command-line tools, terminal environments, and scripting to diagnose and resolve technical problems
- Collaborate with internal teams to resolve escalated model issues impacting customers
- Assess and respond to customer issues related to 3D models, add-on features, subscriptions, and services
Requirements
- Bachelor's Degree required from an accredited, not for profit, in-person university or college
- 3+ years of experience in 3D modeling, 3D graphics, or technical 3D environments
- Hands-on experience with tools such as Blender, Maya, or 3ds Max
- Basic to intermediate proficiency with: Terminal / command-line interfaces
- Scripting or technical debugging workflows
- Strong ability to analyze, diagnose, and repair 3D models
- Proven problem-solving skills in complex, evolving technical scenarios
- High attention to detail, particularly with complex geometry and spatial data issues
- Strong written and verbal communication skills
- A track record of commitment to prior employers
- Preferred Qualifications And Skills
- Experience in industries such as gaming, VFX, simulation, architecture, or 3D visualization
- Background in model cleanup, scene assembly, or multi-model stitching workflows
- Familiarity with proprietary or non-GUI-based tools and systems
- Experience working in technical support or post-production environments
- Exposure to tools like Salesforce or similar ticketing/workflow systems
Benefits
Additional Information
Matterport Capture Services- Technical Support Specialist Job Description
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