Senior Agentic AI Engineer

About the role

You will play a lead role in a high-impact transformation: evolving RingCentral's 1,300-person global technical support organization from a human-centric operation into a hybrid, agentic AI ecosystem. We are moving beyond traditional chatbots to build autonomous, goal-driven multi-agent systems capable of reasoning, planning, and executing complex technical support workflows to resolve customer issues at scale. As a Senior Agentic AI Engineer, you will be at the forefront of this revolution. You will architect, develop, and deploy intelligent agents that understand nuanced customer problems, interact with internal systems, and autonomously drive resolutions. This is a unique opportunity to shape the future of enterprise customer support at a leading global communications company.