Acknowledges guests and visitors and greets incoming and outgoing guests by name
Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
is treated with the highest level of guest service and professionalism
Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
Ensures that only registered guests and patrons use the Reception Lobby
Answers internal and external telephone calls with the highest level of professionalism and service
Other duties as assigned
Your experience and skills include:
A valid BC Class 5 drivers' license (must provide a drivers' abstract reflecting a history of responsible driving)
Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
Impeccable grooming and presentation
Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
Ability to provide excellent service and exceed expectations
Proven ability to solve problems and make decisions in a personable manner
Proficient in English language, both verbal and written
Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm
Must be available to work flexible hours including overnight shifts
Must be comfortable wearing a Bluetooth ear piece
Excellent knowledge of surrounding area is an asset
Working outdoors in all weather conditions, including heat, cold, rain and snow
Physical Aspects of Position (include but are not limited to): Constant standing and walking, Frequent bending and kneeling, Frequent carrying and lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the statu
Benefits
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $21.29 - $24.33Health insuranceDental insuranceVision insuranceFlexible schedule
Accorhotel · Victoria, Canada