Familiar with computer peripherals and connections.
Familiar with common desktop applications and MS productivity applications.
Active Learning and Learning
Good written and oral communication skills.
Complex Problem Solving
Critical Thinking
Time Management
EDUCATION
High School Diploma or GED
Associate's, Bachelor's Degree or Technical Certification in related field
Benefits
Vision insurance
Additional Information
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
864 Service Desk
Job Summary:
Service Desk Technician I will be serve as Single Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders. The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual incident/request, providing thorough reporting to Service Desk Technician II and Supervisors as needed for escalation.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Provides technical assistance and support by phone for incoming requests from IBC internal customers and end users, work tracked by service tickets in Service Desk Plus
Troubleshoots and resolves common internal/external serviced applications, software, hardware, etc.
Provisions network access and password resets in all applications administered by IT Services
Gathers pertinent details and assigns/escalates tickets to the appropriate level of support
Processes network access setup for new employees/non-employees
Performs software installation on computers
Provides front line support for mobile devices
Provides user awareness and education for IBC supported applications
Navigates and utilizes IT Service Desk Solutions Base, processes & procedures
Provides technical assistance for software upgrades
Utilizes intra-departmental training resources to achieve competent and proficient skill level with standard IT systems and IT industry practices
Ibc · San Antonio, TX