Project Engagement Manager - SaaS
External
Tekion · RemotePrepare for this interview
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About the role
Manage and deliver strategic customer engagements by aligning execution with customer goals and internal capabilities. Coordinate cross-functional teams, oversee program execution, and ensure customer satisfaction through clear communication, risk mitigation, and value delivery. Duties & Responsibilities: Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives. Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle. Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services. Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment. Supports executive briefings, status reporting, and change management throughout engagements. Collaborates with internal stakeholders to identify growth opportunities and support long-term client success. Contributes to best practices, templates, and methodologies used in customer engagement management.
Requirements
- 6-8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting
- Proven experience coordinating cross-functional programs or enterprise customer engagements
- Bachelor's degree in Business, Communications, or related field
- Strong planning, communication, and risk management skills
- Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira
- Experience in SaaS, technology, or enterprise delivery environments preferred
- PMP, CSM, or other certifications are a plus
Benefits
Additional Information
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
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Company Intel
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