Guest Services Agent

External

Onni · Seattle

Full-timeOn-siteToday

ComplianceExcelPhoenix

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About the role

Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Responsibilities

Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Be sufficient in all programs required to manage residential desk needs.

Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.

Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies.

Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.

Communicates with Property Manager any relevant feedback from residents and/or other departments.

Handles telephone and email communications with prompt courtesy.

Communicates effectively with property management and hotel team.

Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage.

Monitors amenities and ensures readiness for events and assists residents with making private reservations.

Strong written and verbal communication skills for team and guest interactions.

Ability to multitask in a fast-paced high-volume environment.

Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Coordinates the storage room by storing and retrieving packages.

Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible.

Performs other duties as required.

What You Bring:

High School Degree or equivalent

Front Office/Concierge experience in hotel, residential or customer focused industry

Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required

Must have excellent customer service and interpersonal skills

Excellent oral and written communication skills

Ability to work well within a team

Must be able to work a minimum 1 weekend day per week

Must be able to work early morning and or night shifts

Excellent organizational and time management skills

Salary Range:

$23-$24

Guest Services Agent

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