Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Job Description:
Max Pay - Depends on Experience:
$76,700 per year; DOE
Salary Range: $61,400 - $76,700 per year; DOE
Job Description
Essential Duties
Configure, standardize, maintain, and support managed Windows and macOS endpoint environments.
Develop, package, test, and deploy applications and updates using enterprise endpoint management tools (e.g., Intune, SCCM, JAMF).
Perform root cause analysis of operating system, application, and connectivity issues and implement sustainable corrective solutions.
Support advanced and non-standard configurations, including research or specialized computing environments.
Plan and execute hardware Move/Add/Change (MAC) activities, including larger coordinated technology relocations.
Analyze recurring issues and identify opportunities to improve efficiency, reduce repeat incidents, and enhance user experience.
Conduct internal security reviews and vulnerability assessments in alignment with institutional security frameworks.
Validate software licensing compliance prior to installation and deployment.
Mitigate identified security vulnerabilities through coordinated remediation efforts and documented tracking.
Evaluate technology needs and recommend hardware and software solutions consistent with operational and security standards.
Coordinate warranty claims, vendor repairs, and equipment surplus/disposal processes in compliance with institutional policy.
Provide mid- to high-level technical support for classroom and conference room AV systems.
Coordinate with AV integrators and vendors for installations, upgrades, and repairs.
Provide event technology consultation, pre-event coordination, and on-site technical support as required.
Demonstrate working knowledge of emerging AI tools and their impact on IT service delivery.
Leverage approved AI-enabled tools to improve troubleshooting, documentation, and workflow efficiency.
Develop scripts or automation solutions within established security and governance standards.
Ensure compliance with institutional AI-related security, privacy, and data protection requirements.
Knowledge, Skills and Abilities
Experience administering enterprise endpoint management environments at scale.
Experience implementing secure configuration baselines and deployment standards.
Experience analyzing service trends and contributing to continuous service improvement initiatives.
Familiarity with higher education IT governance, compliance, and audit practices.
Experience developing technical documentation, knowledge base content, or training materials.
Experience leveraging automation, scripting, or AI-enabled tools
Additional Information
Job Profile:
IT Support Specialist 2
Job Family:
IT Support Services
Time Type:
Full time
Max Pay - Depends on experience:
$76,700.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Asu · Campus: Tempe