Support learners through the full end‑to‑end journey, including enrolment, registration, induction, and post‑course guidance to ensure timely completion and certification.
Register learners with awarding bodies, check required pre‑course work, and communicate all essential course information, including logistics and SEND adjustments.
Act as the main point of contact on site-welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.
Requirements
Essential experience:
IT competency on Microsoft office programmes is (Word, Excel, and PowerPoint).
Previous experience as an Administrator or in a Customer facing role
Keen eye for detail
Excellent verbal and written communication skills
Desirable experience
Knowledge or experience of working in a learning/training environment
About Fire Service College:
What's in it for you?
Offering a salary of £25,000
Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.
Subsidised canteen, bar and gym facilities onsite (free membership)
Free accommodation during the working week (terms apply)
Free parking onsite
You will work at a world-renowned further education training college
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
Capita is committed to an inclusive, barrier-free recruitment process. We're a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
For more on equal opportunities and available adjustments, visit the Capita Careers website.
For general queries, email CPScareers@capita.com .
Location:
Moreton In Marsh ,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Benefits
Flexible schedule
Additional Information
🕒 Full-time role - 37.5 hours a week
📍 Moreton in Marsh
The Fire Service College: Where excellence meets resilience at the ultimate training ground for firefighting professionals.
The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.
Job title:
Learner Experience Administrator
Job Description:
Capita · Moreton IN Marsh