Manheim Mobile Inspections Manager

Responsibilities

• Directly oversee the work of Supervisors and provide direction and guidance to team members.
• Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations.
• Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service.
• Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s).
• Participate in operational process development and implementation of projects. Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
• Build and maintain a strong working relationship with internal and external partners.
• Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.
• Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns.
• Recruit, hire, onboard, and provide ongoing support to employees.
• Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director.
• Coach, develop, and empower team members, and create a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures. Model proper safety behaviors and monitor the team's adherence to them.
• Conduct regular performance reviews for all direct reports.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.
• Required Experience & Specialized Knowledge and skills
• Bachelor's degree and 6+ years' experience with at least one year in management or lead role required; or equivalent combination of education and work-related experience.
• Automotive, auction and/or field service experience preferred.
• Excellent management and supervisory skills with experience in team member development.
• Strong computer skills with proven ability to utilize Microsoft suite. Experience with data visualization tools (Tableau, PowerBI, etc.) and scheduling & routing software is preferred.
• Ability to work in a high performance, fast-paced team environment.
• Excellent customer service and problem-solving skills.
• Demonstrated business acumen and analytical skills to review complex information and formulate tactical, operational plans for assigned Market Center(s).
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to set priorities and solve problems.
• Ability to work with remote supervision, and to su

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Manheim Mobile Inspections Management Level Manager - People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 50% of the time Work Shift Day

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