Quality Assurance Engineer (User Acceptance Testing)

About the role

You'll play a critical role in test planning, execution, coordination with cross-functional teams, and ensuring every release meets the high bar our educators expect. Your responsibilities will include: Designing and executing comprehensive test plans and strategies with a focus on teacher and student workflows across Chrome, web, and real-time messaging surfaces. Actively participating in Agile Scrum ceremonies, story definitions, and sprint planning alongside product and engineering teams. Developing test scenarios from Epics, User Stories, and acceptance criteria, paying particular attention to multi-device, multi-student edge cases that mirror real classroom conditions. Identifying, reproducing, and documenting defects with exceptional precision and detail; collaborating with developers and stakeholders for timely resolution. Managing UAT environments, triaging issues, and ensuring optimal test coverage across supported platforms (ChromeOS, Windows, Mac) and varying network configurations typical of school environments. Maintaining and updating the defect backlog using JIRA. Coordinating UAT test efforts with internal teams, customers, and external partners, including gathering feedback from educators and district IT administrators. Producing test metrics and delivering detailed reports to drive improvements. Supporting production releases and managing the escalation process during support events. Validating real-time features such as screen monitoring, screen sharing, device lock, link pushing, and messaging to ensure reliability under realistic classroom-scale conditions. NOTE: This is a hybrid position and several days each week will be required onsite at our Austin, Texas headquarters. Sponsorship is not available for this position. ABOUT YOU To excel as a QA Engineer on our team, you should have: A meticulous, detail-obsessed approach to testing-you catch the subtle regressions and interaction quirks that others miss. An understanding of how teachers actually use classroom management software during instruction, and empathy for the educator experience. Prior experience in education, edtech, or K-12 environments is a strong plus. Strong project management and planning skills, with the ability to prioritize and balance multiple projects in a fast-paced, high-volume environment. Extensive knowledge and hands-on experience with defect management tools, particularly JIRA. A solid foundation in manual testing, with the ability to develop thorough test cases and identify edge cases across various platforms. Demonstrated ability to collaborate cross-functionally with QA, developers, product managers, and technical leads to resolve defects and clarify requirements. Excellent organizational and time-management skills, with strict attention to detail and quality. Required Knowledge, Skills, and Experience Bachelor's degree in a relevant field or equivalent work experience. Self-motivated and independent, capable of driving testing efforts with minimal supervision. Lightspeed Systems product experience a plus; Classroom experience strongly preferred. 3+ years working in cross-functional teams (developers, testers, BAs, TPMs). 3+ years working with key-value databases (Amazon DynamoDB is a plus). 3+ years applying software QA processes, including automation tools and performance metrics. Strong understanding and application of risk analysis in the QA process. Experience managing conflict and resolving complex issues quickly and effectively. Familiarity with Test Case Management tools for designing, executing, and documenting tests. Experience across multiple testing types: UI, API, functional, smoke, regression, cross-browser, mobile. Comfort testing across ChromeOS, Windows, and macOS environments, and familiarity with Chrome browser extensions. Preferred Knowledge, Skills, and Experience Strong analytical skills with a data-driven approach to QA. Experience querying, writing reports, and presenting actionable insights. Experience testing real-time communication features (WebSocket/WebRTC) or multi-user interactive applications. Familiarity with K-12 network environments, including web filtering, SSL inspection, and device management (MDM/Google Admin Console). Additional Agile certifications are a plus. Familiarity with SCCM, GPO, AWS, and other modern deployment/infrastructure tools. With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools w

Benefits

Additional Information

Ready to be at the forefront of innovation in K-12 education technology? Lightspeed Systems, serving millions of students and educators with a rapidly growing product line, is seeking a User Acceptance Testing QA Engineer to join our dynamic team. We offer more than just a job-this is an opportunity to grow your career, be recognized for your hard work, and thrive in a supportive and collaborative office environment.

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