CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Ascott Host
You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities
You will:
Ensure residents are well taken care of from the point of their arrival to departure
Provide in-room check-in service for all VIP residents
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Maintain residents' accounts, information and preference profiles
Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to supervisors and managers
Receive and convey messages to residents promptly
Put together memorable affairs and events for residents
Build relationships with local businesses to create partnerships for our residents
Create an atmosphere that makes a 'wow' impression on the residents
Have close collaborations with your colleagues from the different departments to provide a personalised and seamless stay for all our residents
Perform related tasks as assigned
Job Requirements
You have:
At least 3 years of relevant work experience preferably in the hospitality industry
Attained at least a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification
Service-oriented, attentive to details and observant
Fluent in verbal and written English
Passion in learning a variety of tasks, having meaningful conversations with others and creating memorable events.
Willingness to perform shifts
Benefits
Flexible benefits with comprehensive medical coverage for self and familyTraining and development opportunitiesSubsidised rates at Ascott serviced residences-Strong advocate of staff volunteerismWellness programmesClosing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.Flexible schedule
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