Lead, mentor, and develop a team of Lab Support Coordinators and support staff
Conduct hiring, onboarding, training, and performance management (including disciplinary actions as needed)
Facilitate regular team meetings, one-on-ones, and performance evaluations
Partner with the Service Manager to drive talent development, workforce planning, and succession planning
Ensure appropriate staffing levels, cross-training, and effective deployment of team resources
Customer & Stakeholder Engagement
Serve as primary point of contact for customer leadership regarding lab support services
Interface with key customer stakeholders to ensure KPIs are achieved and customer satisfaction remains high
Meet regularly with lab staff, service providers, and management to identify, resolve, or escalate issues
Attend floor/building oversight meetings and maintain strong site presence
Support business growth by identifying opportunities to expand service offerings
Operational Oversight
Oversee daily coordination of lab support services including consumables, glassware, PPE, lab coats, and general lab operations
Ensure effective execution of services such as waste coordination, vendor escorting, cold storage management, and lab organization
Maintain visibility into service requests and ensure timely communication and resolution
Ensure LSCs provide onboarding/orientation support to new lab staff and visitors
Oversee cold storage contingency processes, including response to equipment failures and coordination of inventory transfers
Safety & Compliance
Partner with customer safety representatives to maintain a high level of laboratory safety
Ensure compliance with GLP/GxP, health & safety, environmental, and security standards
Maintain team training compliance and adherence to all regulatory and company requirements
Oversee proper handling of hazardous materials and waste in accordance with regulations
Procurement & Cost Management
Drive procurement best practices across lab support services, including inventory control and vendor management
Identify and implement cost savings initiatives through process improvements, vendor optimization, and spend analysis
Ensure efficient use of resources while maintaining service quality
Process Improvement & Documentation
Lead the development and maintenance of SOPs, work instructions, and documentation
Drive standardization and consistency in service delivery across locations
Promote and oversee 5S/lean practices to improve lab organization and efficiency
Identify continuous improvement opportunities using data and team feedback
Data, Reporting & Performance Management
Monitor and report on KPIs, service performance, and operational metrics
Partner with data resources to analyze trends and improve service delivery
Ensure accurate documentation aligned with Good Documentation Practices (GDP)
Subject Matter Expertise & Governance
Serve as the Subject Matter Expert (SME) for all LSC-related services and processes
Participate in internal committees and cross-site initiatives to drive best practices
Provide guidance, training, and presentations to internal teams and customer stakeholders
Additional Responsibilities
Facilitate vendor management and ensure service level expectations are met
Support regional travel requirements as needed
Ensure safe motor vehicle operation where applicable
Provide on-call support oversight for critical lab equipment (e.g., cold storage units) as required
Additional Responsibilities
Serve as the Subject Matter Expert (SME) for all LSC activities
Partner with customer safety representatives to maintain a high level of laboratory safety and compli
Benefits
Health insurance
Additional Information
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Lab Support Coordinator Manager
Location(s)
AZ (Gaithersburg) - Customer Site MD
Job Description
The Lab Support Coordinator (LSC) Manager is responsible for leading and optimizing laboratory support services across assigned sites or buildings. This role ensures the seamless coordination of lab operations by overseeing LSC staff, driving service excellence, and maintaining strong customer partnerships.
The LSC Manager serves as the primary escalation point and Subject Matter Expert (SME) for lab support services, ensuring high levels of safety, compliance, and customer satisfaction. This position combines operational oversight, team leadership, and strategic improvement initiatives, including procurement efficiencies and cost savings opportunities.
Perkinelmer · AZ (gaithersburg) - Customer Site, MD