At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
LMCU is looking for a Mortgage Servicing Contact Center Specialist, who is primarily responsible for answering phone inquiries relating to all mortgage servicing functions. This individual is responsible for communication with members, internal staff and outside vendors while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.
Responsibilities
The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union by adhering to the 5 Star Promise, by openly contributing to the success of others on the team, actively participating in I AM LMCU, and by living the core values that define the PRIDE culture.
Performs other job duties assigned by supervisor including, but not limited to: assisting with mortgage servicing inbox tasks, audit doc preparation, and system testing
Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, adhering to CU policies and procedures, and completing required training by due date.
Requirements
1-2 years combined experience in Customer Service, Banking and/or Mortgage
High School Diploma or GED required, some higher education preferred
Excellent written and verbal communication skills.
Mortgage Servicing System (MSP Black Knight), Core Banking System, Microsoft Office
Customer Service skills, Analytical problem solving skills, ability to work independently or as part of a team, self-motivated, effective time management, high levels of personal organization.
Bilingual in Spanish preferred.
What you'll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide !
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org .
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.
LMCU is an Equal Opportunity Employer
Benefits
Health insuranceDental insuranceVision insuranceParental leave
Additional Information
Primary Location: 4027 Lake Drive, Grand Rapids, MI 49546
Employee Status: Full-Time
Workplace Type: Fully On-Site
Lmcu · Grand Rapids, MI