Other duties as assigned: Includes providing audiovisual support in meeting rooms or other spaces as needed. (10%)
Work Shift
This is an evening shift position that includes evenings and weekends. The schedule may change based on business needs.
Minimum Education Required
Bachelor's Degree or equivalent experience.
Minimum Years and Type of Experience
2+ years experience with Tier 1 Help Desk roles and responsibilities. Experience with ticketing and work management systems, commercial call centers and related customer support environments is a plus.
Knowledge and Skills Required
Ability to excel in a dynamic environment subject to changes in schedules and priorities while maintaining a positive collation approach with teams across organizational lines.
Requirements
ITIL certification preferred.
Experience with IT Service Management, ServiceNow or Jira Service Management, is a plus.
Experience with non-profit and media industry work environments is highly desired.
Supervision
None
Salary Information
The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
The salary range for this position accounts for a wide range of factors includin
Benefits
Vision insurance
Additional Information
How You'll Contribute
The Technology Support Specialist (TSS) is a technical position responsible for delivering end-to-end support to customers in accordance with established service level objectives (SLO). This role ensures all incidents and service requests are analyzed, resolved, and reported back within SLOs. Serves as a source of knowledge for general inquiries, advising customers of policy/practice and referring them to proper non-technical service owners where appropriate; acts as the primary channel of staff communication/outreach for all technology support groups and participating corporate service groups. Secondary responsibilities involve receipt, analysis, routing and processing of service requests, including user/group access to applications and systems.
The TSS position requires individuals to work on evening/weekend shifts to support organization growth with our new Museum of Exploration, in addition to participating on rotations for business hours, and special projects as needed.
This is a Fixed-Term position expected to end 12/31/26.
Ngs · Washington, DC