Hotel Support and Content Coordinator (F/M)

About the role

Hotel Support and Content Coordinator (F/M) - - - - - - - - - - - - The MICHELIN Guide and Tablet Hotels are two brands in the Michelin Lifestyle ecosystem that together form our hotel reservations business. Our mission is to discover the world's most extraordinary hotels - places that offer more than just a room for the night, but unforgettable experiences . We've scoured the globe to assess establishments that meet our exacting standards , at all price points, to build a rigorous, inspired and proven selection. Our ambition is to open the doors to exceptional places that travellers might not have found on their own - unique places that reflect the beauty and diversity of the world . We believe that travel brings people together from all walks of life, and our hotels provide an unforgettable backdrop to this encounter. Based in New York and Paris, we operate in eight languages and currently recommend over 6,000 exceptional hotels in more than 100 countries . And for those who want to go even further, our Plus membership gives access to VIP benefits and exclusive services at hundreds of our partner establishments. The Hotel Support and Content Coordinator will report directly to the Head of Business Development. The role will work closely with Business Development Managers, Distribution Managers, and cross-functional teams to ensure the efficient management of hotel content, operational requests, and partner support activities. Description of the Position Hotel Content, Extranet & Photo Updates: Act as the primary owner of incoming hotel content requests (descriptions, images, amenities, and property details). Troubleshoot and assist hotels with Extranet-related issues, including MFA reset support. Update and maintain hotel amenities and admin-level property information, including: Contact details Room counts Check-in / check-out times Hotel location, address, and coordinates Maintain accurate room-level content , including room sizes (sqm / sqft) and room amenities. Execute approved updates to hotel descriptions and images across internal systems. Ensure content accuracy, consistency , and alignment with internal quality and content standards. Proactively follow up with internal teams or hotel partners when information is missing, unclear, or incomplete. Request Triage & Operational Ownership: Serve as the first point of review for all content-related requests . Triage, prioritize, and process requests efficiently, escalating only when necessary. Track requests from intake to completion to ensure timely resolution and clear communication. Help reduce operational noise by filtering and organizing inbound requests before they reach Business Development and Distribution Managers. Cross-Team Collaboration: Collaborate closely with internal teams (Content, Design, Connectivity, Selection) when updates require validation, approvals, or additional input. Ensure that approved changes are accurately reflected across all relevant internal tools and systems. Quality Control & Continuous Improvement: Perform final quality checks before closing requests to ensure all updates meet brand and content standards. Identify recurring issues, inefficiencies, or gaps in request quality. Share insights and recommendations with management to help improve workflows, documentation, and internal processes over time. Customer Service Support (Approx. 5% of Role) Provide first-level support for a limited number of customer service tickets originating from ViaMichelin. Maintain timely responses and contribute to a positive customer experience by ensuring inquiries are addressed efficiently and accurately. Peak Period & Award Support: Provide additional operational support during peak periods , including the annual MICHELIN Key award cycle. Manage increased volumes of hotel requests during these periods. Distribute MICHELIN Key communication kits and logo assets to hotels upon request. Education and professional Skills: Bachelor's degree in Tourism or Business 1-3 years of experience in hospitality operations, coordination, content management, or a related field. Strong attention to detail and the ability to manage multiple requests simultaneously. Clear, professional written communication skills. Comfort working with shared inboxes, ticketing systems, or structured workflows. Ability to follow established guidelines while maintaining a high standard of accuracy. Familiarity with extranets, content management systems, or hotel platforms is a plus (but not required). Fluent in English (C1 minimum); additional languages are a plus. Behaviour skills: You are highly organized, reliable, and methodical . You enjoy execution-focused work and take pride in delivering accurate, complete results. You are comfortable working independently while collaborating closely with a broader team. You understand the importance of operational efficiency and enjoy enabling others to focus on higher-impact work. You like