Intern - ServiceNow Enterprise Applications/Operations - Operations Management

About the role

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Description of Work Knowledge Skills and Abilities/Management Preferences NC Department of Information Technology Internship Program Fall/Winter 2026 The NC Department of Information Technology offers two (2) internship programs designed for people at all stages looking to enter the technology field. Interns are paid $20 per hour and work 20 to 40 hours a week in both programs, either fully onsite or on a hybrid schedule, depending on the position requirements and location. While providing "real-world" work experience, ensuring interns contribute to the day-to-day operations of the NC Department of Information Technology. Preference is given to candidates who either reside in North Carolina or are within a three-hour commute of the assigned duty station for the internship. The Fall/Winter 2026 internship will start on September 28, 2026 and will conclude on March 26, 2027. NCDIT Tech Internship - Students in IT-related degree programs attending a North Carolina college or university - North Carolina residents attending equivalent out-of-state institutions in IT-related degree programs This internship provides hands‑on experience with ServiceNow, focusing on platform operations, technical support, and exploration of emerging AI technologies. The intern will help maintain system stability through user and group management, performance monitoring, and data operations. They will serve as a first point of contact for end‑user support, troubleshoot incidents, and create documentation such as SOPs and user guides. The role also includes building dashboards and reports to support insights and process improvements. Ideal candidates are pursuing a technology‑related degree, have some scripting knowledge, and are curious about using AI to optimize workflows. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Yori K Lucien Recruiter Email: dit_hr_recruitment@nc.gov