Engineer, Center of Excellence

About the role

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate-we re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you re enabled to do your best work and embrace your potential. If you re driven by purpose, thrive on solving complex challenges, and want to be part of the team that s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback. What you ll do (Role Expectations) Own the technical leadership to enable the customer teams across GCS Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps Deliver technical training and/or train SMEs to lead training sessions Set strategy and direction for reflecting customer voice and product use cases back into the product teams Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency Who You Are (Success Profile) You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful. You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution. You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust. You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way. You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes. What We re Looking for (Minimum Qualifications) 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations Experience developing new processes, tools, or product features to improve troubleshooting efficiency What Will Make You Stand Out (Preferred Qualifications) Industry certification at the professional and expert level Experience with the NPI (New Product Introduction) process and beta efforts #LI-HG1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees