Director, Housekeeping

Benefits

Additional Information

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets. JOB SUMMARY The Director of Housekeeping is responsible for managing and directing all housekeeping functions in the Guitar Hotel. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The Director of Housekeeping must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This role must also create an exceptional climate of professional and personable service that ensures the engagement of employees and guests. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Lead, direct, and manage department operations. Maintain regular presence throughout the department. Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting. Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Read and review invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the property. Review and develop guest history records to enhance personalized service for repeat guests. Ensure the proper handling, maintenance, storage, and security of all department equipment, linen, and supplies. Set and maintain standards of cleanliness. Inspect all areas of responsibility daily. Ensure that our guest accommodation and all areas front and back of house are always maintained in a spotless condition. Establish and execute detailed cleaning and preventive maintenance programs of all rooms, fixtures, and equipment. Manage relationships with vendors; assist in negotiating agreements. Ensure quality and timeliness of work performed by contracted vendors; i.e. laundry services, lines, trash services, dry cleaners, window washers, contract labor etc. Create department budget to include resource quantities, costs, and expenses. Prepare and execute business plans to ensure the maximization of department performance. Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability. Monitor actual expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly. Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs. Attract and select the best talent available from inside or outside the organization. Develop and implement strategies to retain staff. Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential. Monitor and evaluate staff performance and deliver recognition and rewards. Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance. Conduct & ensure Sound Checks are being conducted (In absence) in the department. Ensure an extraordinary experience and create loyalty to the property and Hard Rock International brand by exceeding expectations through exceptional service and product quality. Resolve guest complaints and implement changes to prevent future issues. Monitor quality assurance program scores and guest feedback. Take corrective action when necessary. Maintain presence in property during peak business periods. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines. Maintain effective relationships with guests. Present a professional image to employees, guests, clients, owners, and investors. Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented. Maint