A healthier future drives us to innovate. Together, more than 100'000 emplo
Responsibilities
Service Delivery
Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
Understand and have working knowledge of local time/absence policies. ○ Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
Manage, process and reconcile mass upload files for all pay frequencies. ○ Monitor data flows to/from Workday to Vendor for accuracy
Ensure integrations are processed timely and resolve any errors ensuring accurately processed
Ensure regulatory compliance in line with the countries, customers, and regulations.
Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
Supports P&C Chapters in system maintenance activities.
Provide guidance and advisory to first level P&C support teams.
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
Participating in project activities as required
Ensure consistent and reliable service delivery for customers serviced.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Ensure end to end ownership of resolution
Ensure operations according to defined KPIs and ServiceNow OKRs.
Support country non-PTB activities upon the business needs if applicable.
Cross-Functional Collaboration
Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.
Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
Achieve our P&C vision by driving local consistency through collaboration.
Outputs & Deliverables
Continuous contribution to the improvement of the performance of People Support Solutions
Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Requirements
In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.
You bring the following experience:
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes
Excellent attention to detail and analytical ability
Proven track record of being able to deliver in a matrix organization. ○ Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
English strong communication skills both written and spoken are essential
Preferably HR generalist know-how.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Through Customer Centricity
Benefits
Health insuranceVision insurance
Additional Information
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Position - Payroll, Time & Benefits Analyst
Location - Mumbai
Your Opportunity
You will focus on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Payroll, Time & Benefits Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
Roche · Mumbai, India