F&B Team Lead

About the role

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓 On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts. 📢Benefits : Staff meal provided 💎 Staff discount 💎 Monthly sales incentives 💎 Overtime pay 💎 Variable Bonus 💎 Medical & Dental benefits 💎 🔪As part of the service crew, your job responsibilities includes 📑: Lead and support the service team during daily operations to ensure smooth workflow. Deliver excellent customer service with professionalism, warmth, and knowledge of the menu. Handle guest feedback and resolve issues promptly to ensure satisfaction. Coordinate seating, reservations, and queue management during peak hours. Train and guide junior service staff on SOPs, service standards, and product knowledge. Ensure cleanliness and upkeep of the dining area and service stations. Assist in cashiering duties and ensure accurate billing and payment handling. Work closely with the kitchen team to ensure seamless communication and timely food service. Requirement High willingness to learn Seeking career growth Good communication skills and a friendly, customer-focused attitude Previous experience in F&B or kitchen operations is preferred but not required as training will be provided What you can expect to gain from the job: 💪 Staff Meals and Discount across all outlets 💪 Building expertise through cuisine diversity and inclusivity 🫵 If you're the right fit for our team, send your application here! 🫵 👋 We look forward to your application! 👋 ☎️ Interested applicants please WhatsApp 83321427

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