Associate Retirement Benefits Examiner, Level 1

Responsibilities

• Handling many inbound and outbound calls to and from customers.
• Listening to customers' needs or issues and providing helpful solutions to their problems.
• ASSOCIATE RETIREMENT BENEFITS - 40493
• An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 9 semester credits in mathematics, statistics, accounting and/or actuarial science and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;
• b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.

Additional Information

The New York City Employees' Retirement System (NYCERS) is recruiting for one (1) Full-Time Call Center Agent to provide a great customer experience to their clients who serve the City of New York. A Call Center Agent takes calls from customers contacting NYCERS; answering questions or addressing any concerns they may have. Their duties include the following:

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