GUEST SERVICES REPRESENTATIVE - Full Time (6 Month Position)

Requirements

• At least 2-3 years Customer Service experience, with a passion for exceptional service
• Customer Reservations experience and exceptional phone manner
• Strong communication skills and boundary setting ability
• Ability to make effective decisions and deal compassionately with difficult situations
• Proven team player, maintaining healthy relationships with co-workers, other departments and guests
• Ability & willingness to train new team members
• Self motivated, responsible, open to receive guidance, and be able to provide feedback with care and respect
• Detail & solution oriented, highly organized, and proficient in seeing a project through to completion.
• Experience with reviewing business procedures, finding and recommending improvements that provide a quality guest experience, and efficient and effective ways of operating.
• Strong computer skills - Able to work with Microsoft Office Suite, Google Suite, Adobe

Additional Information

At Esalen, we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 50 years ago, Esalen co-founders imagined a place inspired by Abraham Maslow's psychology of peak experiences and Aldous Huxley's belief in "human potentialities", the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society. Esalen isn't just a place to work, it's an invitation to help change the world. The Esalen Institute is an Equal Opportunity Employer.

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