Sr. Manager, Technical Operations

Benefits

Additional Information

Education Technology Services (ETS), a dynamic sub-division of Strategic Education Inc (SEI), is dedicated to revolutionizing the landscape of online education. Our flagship products, Sophia Learning and Workforce Edge, are at the forefront of providing accessible, affordable, and high-quality education solutions. Sophia Learning offers self-paced online general education courses transferable for college credit, while Workforce Edge is a cutting-edge education benefit management platform. We're seeking a Sr. Manager, Technical Operations to lead a team spanning Compliance, Integration & Support, and DevOps across both Sophia Learning and Workforce Edge. This critical role owns the operational backbone of our products, ensuring we meet rigorous compliance standards (SOC1, SOC2, SOX), maintain reliable data integrations with partners and education providers, and deliver robust infrastructure and CI/CD capabilities. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, brings deep technical operations expertise, and is passionate about building high-performing teams and scalable processes. Essential Duties & Responsibilities: Compliance (SOC1, SOC2, SOX): Support SOC1 and SOC2 compliance activities for Sophia Learning and Workforce Edge, partnering with the Head of Security & Data Privacy. Coordinate technical evidence gathering, control documentation, and remediation activities across the technical operations team. Support corporate-led SOX compliance efforts by providing technical inputs and ensuring timely responses to audit requests. Partner with security, internal audit, and legal teams to identify gaps, manage findings, and drive continuous improvement of the compliance posture. Ensure audit readiness through ongoing monitoring, evidence collection, and stakeholder communication. Integration & Support: Oversee data flow pipelines and integrations with partners and education providers, including API development, data exchange processes, and partner onboarding. Manage the Integration & Support team to ensure reliable, timely resolution of partner and platform technical issues. Collaborate with product, engineering, and partner teams to scope, design, and deliver new integrations that support business growth. Establish and maintain SLAs and operational metrics for integration reliability and support responsiveness. Drive continuous improvement of integration architecture, documentation, and support workflows. DevOps: Lead the DevOps function across the full spectrum: CI/CD pipelines, infrastructure-as-code, cloud environment management, reliability, monitoring, and incident management. Manage and optimize cloud infrastructure across AWS and GCP environments for both Sophia Learning and Workforce Edge. Drive adoption of infrastructure-as-code practices, automated deployments, and environment consistency. Establish and improve monitoring, alerting, and incident response processes to maximize platform uptime and reliability. Collaborate with engineering teams to continuously improve build, test, and deployment pipelines. Leadership & Management: Lead, mentor, and develop a team of direct reports including Technical Analysts, DevOps Engineers, and Technical Operations Specialists. Foster a culture of accountability, continuous improvement, and cross-functional collaboration. Provide regular updates on project status, risks, and operational health. Make sound, timely decisions with a clear understanding of tradeoffs, risk, and technical implications, while maintaining alignment with business goals. Communicate effectively across technical operations, engineering, product, and executive leadership, translating complex technical topics into clear language for varied audiences. Ensure security and integrity of all information systems and data. Job Skills: Demonstrated ability to manage and prioritize across multiple operational disciplines (compliance, integrations, infrastructure) simultaneously. Strong understanding of compliance frameworks and audit processes (SOC1, SOC2, SOX). Experience managing data integrations, APIs, and partner-facing technical operations. Solid knowledge of DevOps practices including CI/CD, infrastructure-as-code, monitoring, and incident management. Proficiency with cloud platforms, specifically AWS and GCP. Familiarity with scripting and automation tools Excellent written and verbal communication skills Strong analytical and problem-solving skills with attention to detail. Experience championing the adoption of AI tools and intelligent automation Passion for solving problems in the education sector is a plus. Work Experience: 8+ years of experience in technical operations, DevOps, IT compliance, or a related field required. 4+ years of experience managing technical teams required. 2+ years of experience with SOC1, SOC2, or SOX compliance processes required. 2+ years of hands-on or management experience in GCP, AWS, or cloud environments required. Expe