Remitly · Manila, PhilippinesPrepare for this interview
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Job Description: Remitly is dedicated to transforming the lives of immigrants and their families by offering the most trusted financial products and services. As we continue to grow and expand globally, we are committed to maintaining the highest consumer trust and protection standards. We are hiring a Senior Program Manager, Regulatory Operations & Readiness to be the operational engine behind our global regulatory compliance posture. This role consolidates and elevates responsibilities previously distributed across Consumer Trust program functions, bringing dedicated ownership to regulatory expansion, SOP governance, ERM/REAF issue management, and compliance monitoring infrastructure. About the Role As the Senior Program Manager, Regulatory Operations & Readiness, you will serve as the connective tissue between Compliance, Legal, Global Ops, and Customer Success - ensuring that regulatory changes are translated into operational reality on time and with documented controls. You will own the Compliance Readiness Framework for new launches and regulatory updates, manage ERM/REAF issue tracking, and ensure that every new country entry or product launch is supported by a complete Consumer Protection and Privacy playbook. This is a senior individual contributor role (L3) requiring the ability to work autonomously across complex, multi-stakeholder regulatory programs. You bring deep regulatory domain knowledge, operational rigor, and the credibility to represent Customer Success in formal compliance and audit settings. You are also someone who embraces AI co-working tools to increase your analytical capacity and the quality of your outputs. You Will: Operationalize global Consumer Protection and Privacy policies across Global Customer Support to ensure we are always compliant with handling and monitoring requirements. Own the CS Compliance Readiness Framework: ensure all new product launches, geographic expansions, and regulatory changes are operationalized with documented controls, QA monitoring, and measurable adherence. Develop Consumer Protection and Privacy playbooks for all new country entries and multi-product launches, in partnership with Legal, Compliance, and Global CS Operations. Own ERM and REAF issue management for Customer Success: track open findings, manage remediation timelines, and report on status to leadership Lead projects to resolve findings highlighted by the first, second, or third line teams; support internal and external audits concerning Consumer Trust programs Use qualitative and quantitative data to identify compliance or privacy gaps and lead projects to reduce friction for both internal and external users. Partner with Global Regulatory Change teams, Privacy, and Compliance Officers to ensure CS operational requirements are surfaced and addressed in regulatory planning cycles. Maintain all policies, SOPs, procedure documentation, and Help Articles related to Consumer Trust programs. Report on global and regional regulatory trends and their operational implications to CS leadership and Compliance stakeholders. You Have: 5+ years of experience in a regulated environment related to financial services, money transfers, or compliance operations Understanding of consumer protection laws and global governing regulations related to money transfers and financial services. Demonstrated experience managing regulatory change programs: translating new or updated requirements into SOPs, controls, and operational processes 2+ years of experience working with both qualitative and quantitative data to make decisions and develop hypotheses You're comfortable influencing others, being part of cross-functional teams, managing stakeholders, and communicating project progress. Proficiency with AI co-working tools (Claude, ChatGPT, NotebookLM) for regulatory research, document drafting, and gap analysis Strong analytical and systems thinking, you can map a regulatory requirement to every operational touchpoint it affects and identify gaps before they surface in an exam. Strong alignment to our mission and values
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